Refund and Returns Policy

1. Eligibility for Returns:

  • To be eligible for a return, the item must be unused, in its original condition, and in the same packaging as when you received it.
  • The return request must be initiated within 10 days of receiving the product.

2. Return Process:

  • To initiate a return, please contact our customer support team at contact@thegorband.com within the eligible return period.
  • Provide your order details, including the order number, item(s) being returned, and the reason for the return.
  • Our customer support team will guide you through the return process, including providing the return shipping address.
  • Please ensure that the item is securely packaged to prevent damage during transit.

3. Return Shipping:

  • The cost of return shipping is the responsibility of the customer, unless the return is due to an error on our part or a defective product.
  • We recommend using a trackable shipping method and obtaining proof of postage for your return shipment.

4. Refund Process:

  • Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
  • If your return is approved, a refund will be processed to your original method of payment within 14 business days.
  • The refund amount will exclude any shipping charges incurred during the original purchase.

5. Non-Returnable Items:

      The following items are non-returnable:

  • Items that have been used, worn, or damaged.
  • Items without their original packaging.
  • Items purchased on sale or during promotional periods, unless they are defective.

6. Exchanges:

  • We currently do not offer direct exchanges. If you wish to exchange an item, you will need to return the original item for a refund and place a new order for the desired item.

7. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact our customer support team at contact@thegorband.com within 3 days of receiving the product.
  • Provide your order details, including the order number, description of the issue, and supporting evidence (such as clear photos of the damage).
  • We will assess the situation and, if necessary, provide instructions for returning the item and arranging a replacement or refund.

8. Contact Us:

If you have any questions or need further assistance regarding our refund and returns policy, please contact our customer support team at thegorband@gmail.com.